Privacy Policy
PRIVACY POLICY
ALFA Privacy Policy Privacy Statement
This privacy policy outlines how we collect, hold, use, disclose and otherwise manage your personal information and comply with our obligations under the Privacy Act 1988 (Cth). It applies to all of your dealings with us.
You will always be able to access a current version of our privacy policy on our website or upon request in the event that the website is unavailable. Occasionally it will be necessary for us to update our privacy policy. When we do so, we will issue you with a notice and place a notice on our website.
How We Collect Your Personal Information
We collect your personal information for the following main purposes:
- to keep clients and contacts informed of current developments and the products and services we offer;
- to maintain contact with clients;
- to notify contacts and clients of events, products and services;
- to manage and administer the products and services we offer;
- to improve our websites to provide you with a personalized experience; and
- to provide you with information about other products and services we offer that may be relevant to you.
We may collect your personal information via a number of methods. These include in person, when you register for e-newsletters, fill out a form, or correspond with us via our website, email or by telephone.
We never sell, rent or trade your personal information. We may share your personal information with our related companies and other third parties who provide services to us or on our behalf.
On occasion it may be necessary for us to collect your personal information from a publicly available source. We will only do so where you have consented, you would reasonably expect us to do so, or if it is necessary for us to perform a specific service.
Personal Information Collected
Generally the personal information we collect consists of your full name and contact details. This may include postal and email address, phone and mobile number and business contact details. Where relevant we may ask you for other information. To deliver our more complex services, it may be necessary to collect information including employment status, income, dependencies and asset and liability information.
We may collect personal information such as your IP address and web activity through third party companies if you interact with us over the internet. Usually we will not collect sensitive information (e.g. data relating to professional memberships, race or ethnic origin, religious beliefs, political opinions, criminal record, physical or mental health, or sexual orientation) from you. We may do so only if it is reasonably necessary for one or more of our functions and you explicitly consent beforehand.
How We Use Your Personal Information
We use your personal information to perform our services, respond to your requests and provide you with information about the Company. We may disclose your personal information to third parties who assist us to provide the products and services you request. With your verbal or written consent, we may use or disclose your personal information to the third parties.
We require third parties to protect your information in a manner consistent with this policy and the Privacy Act 1988 (Cth). We will never sell your personal information. As a result, your personal information is likely to be used in other States, Territories and overseas. Where your personal information is provided to overseas entities, we will take reasonable steps to ensure that the information remains secure and is used in a manner consistent with this policy and our obligations under the Privacy Act 1988 (Cth).
Security of Your Personal Information
We take the security of your personal information very seriously. We will take reasonable commercial measures to protect your personal information from misuse, interference, loss, unauthorized access, modification or disclosure. Your information may be kept in electronic form or hard copy. We implement a number of processes to ensure your personal information is safeguarded.
Access to Your Personal Information
To request access to your personal information, please email us at {{ config(\"app.support_email\") }}. In certain circumstances we may be able to deal with your request over the telephone or in person. Otherwise we will endeavour to process your request within 21 days.
Complaints
If you believe we have breached an Australian Privacy Principle or registered Australian Privacy Principle code and would like to make a complaint, you can do so in writing by emailing or writing to us. We will endeavour to respond to your complaint within 30 days.
How To Contact Us
We are committed to respecting your right to privacy and protecting your personal information. You may request further information about the way we manage your personal information by contacting us.
ALFA Property Agents Mailing Address: PO Box 13016 Law Courts VIC 8010
Office Address: Level 1, 530 Little Collins St Melbourne VIC 3000
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