ALFA Property Agents Privacy Policy

This privacy policy outlines how we collect, hold, use, disclose and otherwise manage your personal information and comply with our obligations under the Privacy Act 1988 (Cth). It applies to all of your dealings with us.

You will always be able to access a current version of our privacy policy on our website or upon request in the event that the website is unavailable. Occasionally it will be necessary for us to update our privacy policy. When we do so, we will issue you with a notice and place a notice on our website.

How We Collect Your Personal Information

We collect your personal information for the following main purposes:

• to keep clients and contacts informed of current developments and the products and services we offer;

• to maintain contact with clients;

• to notify contacts and clients of events, products and services;

• to manage and administer the products and services we offer;

• to improve our websites to provide you with a personalised experience;

• to provide you with information about other products and services we offer that may be relevant to you; and

• to verify your identity and meet our legal obligations, including under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).

We may collect your personal information via a number of methods. These include in person, when you register for e-newsletters, fill out a form, or correspond with us via our website, email or by telephone.

On occasion it may be necessary for us to collect your personal information from a publicly available source. We will only do so where you have consented, you would reasonably expect us to do so, or if it is necessary for us to perform a specific service.

Personal Information Collected

Generally the personal information we collect consists of your full name and contact details. This may include postal and email address, phone and mobile number and business contact details. Where relevant we may ask you for other information. To deliver our more complex services, it may be necessary to collect information including employment status, income, dependencies and asset and liability information.

Where the law requires us to verify your identity, we may collect identification details such as your date of birth and the details of a driver licence or passport.

We may collect personal information such as your IP address and web activity through third party companies if you interact with us over the internet. Usually we will not collect sensitive information (e.g. data relating to professional memberships, race or ethnic origin, religious beliefs, political opinions, criminal record, physical or mental health, or sexual orientation) from you. We may do so only if it is reasonably necessary for one or more of our functions and you explicitly consent beforehand.

How We Use Your Personal Information

We use your personal information to perform our services, respond to your requests and provide you with information about the Company. We may disclose your personal information to third parties who assist us to provide the products and services you request. With your verbal or written consent, we may use or disclose your personal information to other third parties.

We never sell, rent or trade your personal information.

Who We Disclose Your Personal Information To

We may share your personal information with:

• our related companies;

• third parties who provide services to us or on our behalf, including technology providers and contractors who carry out administrative tasks for us; and

• government agencies, regulators and other parties where we are required or authorised by law to do so.

We require third parties to protect your information in a manner consistent with this policy and the Privacy Act 1988 (Cth). Your personal information may be used in other States and Territories, and overseas as described below.

Overseas Disclosure

We disclose personal information to recipients located in the Philippines. We engage contractors there (virtual assistants) to carry out administrative tasks for us. To do this work they may access personal information.

Before we give an overseas recipient access to your personal information, we take reasonable steps to ensure they handle it in accordance with the Australian Privacy Principles. These steps include:

• a written agreement requiring them to keep your information confidential, use it only for the tasks we assign and handle it in accordance with the Australian Privacy Principles;

• limiting their access to the information needed for the task;

• providing access only through our own systems, using individual password-protected accounts and multi-factor authentication and

• requiring them to notify us promptly of any actual or suspected data breach.

We remain responsible for how our overseas contractors handle your personal information.

Some of our technology providers may also store or access personal information outside Australia.

If you have questions about the overseas handling of your personal information, please contact us using the details below.

Security of Your Personal Information

We take the security of your personal information very seriously. We will take reasonable commercial measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Your information may be kept in electronic form or hard copy. We implement a number of processes to ensure your personal information is safeguarded.

If a data breach involving your personal information is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner as required by the Privacy Act 1988 (Cth).

Access to and Correction of Your Personal Information

To request access to your personal information, please email us at support@alfa1.com.au. In certain circumstances we may be able to deal with your request over the telephone or in person. Otherwise we will endeavour to process your request within 21 days.

You may also ask us to correct personal information we hold about you that is inaccurate, out of date, incomplete, irrelevant or misleading.

Complaints

If you believe we have breached an Australian Privacy Principle or registered Australian Privacy Principle code and would like to make a complaint, you can do so in writing by emailing or writing to us. We will endeavour to respond to your complaint within 30 days.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.

How To Contact Us

We are committed to respecting your right to privacy and protecting your personal information. You may request further information about the way we manage your personal information by contacting us.

ALFA Property Agents

Office Address: Level 1, 530 Little Collins St. Melbourne VIC 3000

Telephone: 03 9909 7078

Mobile: 0434 292 411

Email Address: support@alfa1.com.au